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A- Postal Reform & Regulation
1. Integrated Postal Reform and Development Plan (IPDP)
2. Postal Markets
3. Universal Service & Regulation
B- Postal products
1. EMS
2. Letter Post
3. Parcels
4. Philately
5. Direct Mail
6. Electronic Services
C- Financial services
1. Postal Financial Services
2. Fund transfers
D- Management of postal operations
1. Addressing and Postcodes
2. Customs
3. Postal Security
4. Quality of Service
5. Quality of Service Fund (QSF)
6. Terminal dues and transit charges
E- Management techniques
1. Project Management
2. Statistics
3. Cost Accounting
4. Marketing and Management of Major Customer's accounts
F- Human Resources and training development
1. Course Designers
2. Distance learning and Computer-Based Training CBT Course Designers