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Within the framework of the TRAINPOST distance-learning programme, which is based on a simpler and more user-friendly training approach, the Universal Postal Union (UPU) offers the participant trainees several important courses in the programme. One of them is dealing with «Electronic Services». This course is made up of fore modules.
Its aim is to enable postal operators to launch and strengthen postal electronic services so as provide insights and strategies of the critical role of the information and communication technologies in the postal industry.

Target population :
Postal Managers responsible for planning, implementing and maintaining E-services.

 NOTE : 
This course is only available in english language.
  Introduction of the course
    - General aims
- Entry requirements
  Module 1 : The Post in the digital age
    Section 1 : UPU Vision and Mission
    Section 2 : Obstacles to the growth of postal e-services
    Section 3 : E-Services Programme and the global agenda
    Section 4 : Sustainable Development Goals
    Section 5 : Digital transformation – Threats and opportunities
    Section 6 : Main enablers of digital transformation
    Section 7 : UPU Postal Technology Radar
  Module 2 : Postal e-services
    Section 1 : Definition and classification of Postal e-services
    Section 2 : UPU regulations and standards for postal e-services
    Section 3 : Penetration of postal e-services
    Section 4 : Growth of postal e-services
    Section 5 : Dissemination of postal e-services
    Section 6 : Mobile applications
  Module 3 : Postal e-services strategies
    Section 1 : Reasons for launching postal e-services
    Section 2 : Obstacles to the growth of postal e-services
    Section 3 : Strategies and actions for the provision of e-services
    Section 4 : E-services strategy
    Section 5 : Case studies
    Section 6 : Postal Electronic services (PES) Index
    Section 7 : Conclusions
    Section 8 : Supporting Market Research provided by the UPU
  Module 4 : Implementation of Postal e-services
    Section 1 : .POST
    Section 2 : Services available on the .POST platform
    Section 3 : Characteristics of Public Private Partnerships
    Section 4 : Types of Public Private Partnerships
    Section 5 : Advantages and Risks in PPPs
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