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Within the framework of the TRAINPOST distance-learning programme, which is based on a simpler and more user-friendly training approach, the Universal Postal Union (UPU) offers the participant trainees several important courses in the programme. One of them is dealing with Universal Service and Regulation. This course is made up of fore modules.
Its aims is to give small collaborative groups of senior staff, drawn from major players in national postal sectors, the ability to plan their national approach to the restructuring, regulation, financing, and quality control of the postal market, through a mandated universal postal service operator, acting in harmony with other national and international postal operators.

NOTE  : The learner may choose the language in which to follow the courses (Arabic, English, French or Spanish), via the relevant home page.

  Introduction of the course
    Section 1 - The Universal Postal Service
Section 2 - Structure of the Course
Section 3 - A message from the TRAINPOST Coordinator
Section 4 - Course description and content
  Module 1 : Basic concepts
    Section 1 : Overview of the changing postal environment
Section 2 : Failure of the Traditional Model and Future of the Postal Industry
Section 3 : Role of the Postal Sector In National Development
Section 4 : Principles of the universal postal service
Section 5 : The universal postal convention
Section 6 : Services for the universal postal service
  Module 2 : Strategies for reform
    Section 1 : The market structure
Section 2 : Review of Market Structure Decisions
Section 3 : Reserved Services and Financing
Section 4 : Factors Shaping Financing Decisions
Section 5 : Scope of a Reserved Service Agreement
Section 6 : Decision-making on Financing
  Module 3 : Regulation of the Sector
    Section 1 : Why regulate?
Section 2 : The Postal Infrastructure
Section 3 : How to regulate
Section 4 : Licences and sanctions
Section 5 : Complaints Management
Section 6 : Relationship with the Political Authorities
Section 7 : Powers and financing the regulator
  Module 4 : Implementation of postal reform
    Section 1 : Data Collection
Section 2 : Decision-making
Section 3 : Quality Management
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